Travel and mobility

How will your customers travel, fly and take the train in the future? Preferably with you. Because we retain customers, reduce costs and strengthen your brand.

Upgrade for your customer management: with us, your customers always travel first class.

How will your customers travel, fly and take the train in the future? Preferably with you. We make sure that you set yourself apart from the competition – with customer service that reflects you. For travel and tourism specialists, airlines and companies like Deutsche Bahn, we increase customer satisfaction and strengthen customer loyalty. We make service part of the brand. It doesn’t matter whether you’re sending your customers on holiday or to their next business meeting.

Today, customers book things online themselves, are well informed and price-conscious and can choose from an almost endless range of products and services, making it all the more important to stay in contact.  Here our customer service is the linchpin – from booking processing to managing storms. Whether helpdesk, e-mail support, chat, social communication or follow-up campaigns: we develop tailor-made solutions, improve processes and use innovative digital options, regardless of whether they are all-inclusive or individual. This lowers your costs, inspires your customers with a service that is precisely tailored to them and ensures that they stay connected to you in the long term.

100 million

multichannel contacts

annually in over 30 countries.


Customer Satisfaction Score

for one of the largest airlines in the UK.



of customer excellence.

Our services for companies in the travel and mobility sectors


Customer Experience

More than the sum of its parts: we turn innovative individual measures into a coherent whole – for the best possible customer experience.

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Digital transformation

Driver of the digital transformation: we transform know-how and technologies into growth and success for our clients.

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Real change instead of just consultation: we turn innovative ideas into tangible solutions with which our clients lead their customer care into the future.

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Find out more about Capita solutions for companies in the travel and mobility sectors.