Customer management, debugged: we inspire and retain your customers, increase your sales and reduce costs.
Capita Branchen IT

As innovative as the industry itself: customer management for IT companies of the future

What does an industry, whose core business is to reinvent things, actually need? It needs strong ideas instead of traditional service and sales channels. Our customer management solutions for IT companies are as dynamic, innovative and future-oriented as the industry itself. That is what your customers expect. We inspire and retain them, increase sales and reduce costs.

We are user helpdesk professionals, take care of lead management, acquisition and arranging appointments for the field service. We digitalise customer communication and customer service, and develop new, more efficient service processes – all tailor-made – whether for software manufacturers, IT consultancies, providers of IT systems and infrastructure, IT service providers or e-business providers.



of customer excellence.

100 million

multichannel contacts

annually in over 30 countries.

Services for the IT industry


Customer Experience

More than the sum of its parts: we turn innovative individual measures into a coherent whole – for the best possible customer experience.

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Digital transformation

Driver of the digital transformation: we transform know-how and technologies into growth and success for our clients.

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Real change instead of just consultation: we turn innovative ideas into tangible solutions with which our clients lead their customer care into the future.

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Find out more about our solutions for the IT industry.

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