Real help for patients and insured persons: we translate complex content into customer-friendliness and efficiency

We speak the language that has to be spoken: we make sure that your customers understand us – especially when it comes to complex issues in medicine and pharmaceutics. We make complex content understandable, explain in a customer-friendly manner, advise competently and sensitively. Patients and insured persons feel understood and receive real help. We communicate competently and on an equal footing with doctors and pharmacists.

In short: we are professionals when it comes to healthcare content and how to best convey it. In addition, we are experts when it comes to processes and structures: we analyse and digitalise – where appropriate, find innovative technical solutions and integrate new communication channels. The result: your customer management will be more efficient, intelligent and cost-effective, regardless of whether it is a prescription dialogue, direct pharmacy sales, therapy support programmes or as a contact point for medical information and advice.

Our range of services for the healthcare industry

01

Customer experience

More than the sum of its parts: we turn innovative individual measures into a coherent whole – for the best possible customer experience.

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02

Digital transformation

Driver of the digital transformation: we transform know-how and technologies into growth and success for our clients.

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03

Consulting

Real change instead of just consultation: we turn innovative ideas into tangible solutions with which our clients lead their customer care into the future.

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Learn more about Capita services for the healthcare industry.