The best medicine: with our innovative solutions, your customer management becomes more efficient, more intelligent and more cost-effective.

Real help for patients and insured persons: we translate complex content into customer-friendliness and efficiency

We speak the language that has to be spoken: we make sure that your customers understand us – especially when it comes to complex issues in medicine and pharmaceutics. We make complex content understandable, explain in a customer-friendly manner, advise competently and sensitively. Patients and insured persons feel understood and receive real help. We communicate competently and on an equal footing with doctors and pharmacists.

In short: we are professionals when it comes to healthcare content and how to best convey it. In addition, we are experts when it comes to processes and structures: we analyse and digitalise – where appropriate, find innovative technical solutions and integrate new communication channels. The result: your customer management will be more efficient, intelligent and cost-effective, regardless of whether it is a prescription dialogue, direct pharmacy sales, therapy support programmes or as a contact point for medical information and advice.



of customer excellence.

100 million

multichannel contacts

annually in over 30 countries

Our range of services for the healthcare industry


Customer Experience

More than the sum of its parts: we turn innovative individual measures into a coherent whole – for the best possible customer experience.

Read more

Digital transformation

Driver of the digital transformation: we transform know-how and technologies into growth and success for our clients.

Read more


Real change instead of just consultation: we turn innovative ideas into tangible solutions with which our clients lead their customer care into the future.

Read more

Learn more about Capita services for the healthcare industry.

Contact form