Data protection declaration

We take the protection and security of your personal data (such as name, address, telephone number and e-mail address) very seriously. We strictly adhere to the legal provisions on data protection, in particular the EU General Data Protection Regulation (GDPR) and Telemedia Act (TMG). Personal data is collected on this website only to the extent that it is technically and organisationally necessary or through your voluntary input. The following statement provides an overview of how we guarantee this protection, what kind of data is collected and for what purpose.

The responsible body for this web content is:

Capita Customer Services (Germany) GmbH
Marketing & Communications Department
Kommandantenstrasse 22#
D - 10969 Berlin

marketing.werbung@capita-europe.com

 

1. Data entered by you – overview

For certain functions such as sending newsletters or online applications, it is necessary that you enter personal data – as explained below, among others.

 

1.1 Newsletter

Data collected: We collect and process the data you provide, such as your name and e-mail address, when you subscribe to our newsletter. Newsletters containing technologies from mailingwork GmbH use tracking technologies. These technologies are used to collect information about whether our e-mails are opened and which links you click.

Purposes of data processing: We process the data to send you the newsletter.

We use the data collected when using mailingwork to find out which topics are of interest to you. We then use this information to improve the e-mails we send you and the services we provide, and to link them to existing tracking or profiling information.

Legal basis: After registration for the newsletter, we process your data with your consent in order to inform you by electronic mail about selected topics and also to send you advertising material. We work according to the double opt-in principle, i.e. if you order a newsletter on our website, we will send you a confirmation e-mail with a registration link. Only if you click on this link are you on our newsletter list. We use mailingwork with your consent.

If we have received your e-mail address in connection with an event, we will use it to send you information on similar events and our services on the basis of justified interests (Art. 6 para. 1 lit. f GDPR). Our legitimate interest is to contact you directly with advertising material.

Storage period: We store your data as long as we need it for the specific processing purpose.

 

1.2 Contact forms

Data collected: We collect and process the data you provide, such as your contact details, your name, and your request, when you contact us by e-mail or via a contact form. All data that you submit to us is transmitted in encrypted form between your browser and our server.

Purposes of data processing: The data processing is carried out by our customer service or service providers commissioned by us exclusively on the basis of and to process your request.

Legal basis: We process your data for the implementation of pre-contractual and contractual measures that take place upon your request (Art. 6 para. 1 letter b GDPR).

Storage period: We store your data for as long as we need it for the specific purpose of processing, warranties, or to meet legal storage periods.

 

1.3 Applications

Data collected: We collect and process the data you provide, such as your contact details, your name and your application documents, when you apply to us via the application form. All data that you submit to us is transmitted in encrypted form between your browser and our server.

Purposes of data processing: The purpose of data processing is to send your application to us and thus to ensure an application procedure. In exceptional cases, the data will be used to defend against legal claims on your part.

Legal basis: We process your data to carry out pre-contractual and contractual measures in response to your application (Art. 6 para. 1 letter b GDPR) and, if applicable, in the legitimate interest of defending against legal claims (Art. 6 para. 1 letter f GDPR).

Storage period: We store your data for as long as we need it for the specific purpose of processing, warranties, or to meet legal storage periods.

Passing on to third parties: The data is transferred to the server of our external service provider after input via an SSL-encrypted connection and is hosted there. Contracts for order processing exist in accordance with Art. 28 GDPR (EU) and Art. 10a Data Protection Act (Switzerland).

 

2. Automatically collected data – overview

When using our website, the following data is automatically collected or stored in your browser.

 

2.1 Cookies

When you visit our website, so-called cookies are created. These are small text files that are stored on your end device. Cookies usually contain a characteristic character sequence, the so-called cookieID, with which your browser can be identified the next time you visit our website.

In addition, we use so-called tags, small code elements with which we can measure the behaviour of our users and the success of advertising activities.

Depending on the type of cookies or tags, different data is collected, pseudonymised and processed.

We use both our own cookies and cookies from other providers (third-party cookies). The third-party cookies are described in detail in Section 2.3 below.

Purposes of data processing: Technically necessary cookies enable the technical functioning of the website.

Functionality cookies are used to make our websites more user-friendly and to guarantee certain functions.

Analysis cookies and tags allow us to generate overall statistics, e.g. on the number of hits, which areas of the web pages are most frequently viewed, and the average time spent on the web pages. This enables us to improve the quality of our websites and their content.

Legal basis: We use technically necessary cookies and functionality cookies on the basis of legitimate interests (Art. 6 para. 1 lit. f GDPR). Our legitimate interest is to ensure the functioning of our websites and their optimal usability. We use analysis cookies and tags based on legitimate interests (Art. 6 para. 1 lit. f GDPR). Our legitimate interest is to tailor our websites optimally to the interests of our customers.

Storage period and control options: Some of the cookies we use are automatically deleted after the browser is closed (so-called session cookies), others remain permanently on your end device and enable us to recognise your browser (so-called persistent cookies).

You have full control over the use of cookies and can delete cookies in your browser, completely deactivate the storage of cookies or selectively accept certain cookies. Please refer to your Internet browser’s help feature to learn how you can change these settings. This may restrict the functionality of our websites.

 

2.2 Log files

Collected data: When you visit our website, your browser automatically transmits the following data:

  • your IP address
  • the website you are coming from
  • websites that you access via our site
  • the pages you click as well as
  • the time of the page view
  • the name of your Internet service provider
  • your browser type and version
  • the operating system of your device
  • the date and duration of the visit.

Purposes of data processing: Temporary storage of this data is necessary to enable the website to be delivered to your computer and to ensure that the website functions properly. With the help of this data we also gain statistical knowledge about how our websites are used. In addition, we collect the data in order to track and prevent unauthorised access to the web server and the improper use of the websites and to secure our information technology systems.

Legal basis: We temporarily store this data on the basis of legitimate interests (Art. 6 para. 1 lit. f GDPR). It is in our legitimate interest to achieve the purposes described above.

Storage period and control options: The data is deleted when it is no longer necessary to achieve our purposes. Log files are deleted after 6 months at the latest.

 

2.3 Third-party technologies

Google Analytics reach analysis

Data collected: When you visit our website, cookies from the web analysis service software Google Analytics (https://marketingplatform.google.com/intl/de/about/analytics/) are stored on your computer. For the associated use of this data, we refer to the respective data protection information of the providers.

Purpose of data processing: Statistical analysis of user behaviour serves to optimise and market our website; pseudonymised user profiles can, for example, be created and evaluated from this data for the same purpose.

Security measures: IP masking (pseudonymisation of the IP address).

Legal basis: We process this data on the basis of legitimate interests (Art. 6 para. 1 lit. f GDPR). It is in our legitimate interest to achieve the purposes described above.

Storage period and control options: Unless otherwise stated, we ask you to assume that the cookies used will be stored for a period of two years. If you do not agree with the storage and evaluation of this data from your visit, then you can disagree with the storage and use by mouse click under point 2.4. “Disable/enable web analysis cookie (opt-out cookie)” at any time.  In this case, an “opt-out cookie” will be stored in your browser, which means that Google will not collect any session data. Please note that the complete deletion of your cookies means that the opt-out cookie will also be deleted and may have to be activated again by you.

You also have the option of using https://www.youronlinechoices.eu for an opt-out.

Service provider: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland

Data transfer to third countries:    

Parent company: Google LLC , 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA

Video content Vimeo/YouTube/Wistia

Collected data: For technical reasons, the integration of the videos causes the providers’ servers to be called up and personal data such as your IP address to be transmitted. For the associated use of this data, we refer to the respective data protection information of the providers.

Purpose of the data processing: We use the providers including Vimeo and YouTube for the integration of videos, since this is essential for the illustration of our video and media library. It is possible that your data may be used by these providers for advertising and analysis purposes, as well as for user tracking over several pages.

Legal basis and storage period: We process this data on the basis of legitimate interests (Art. 6 para. 1 lit. f GDPR). It is in our legitimate interest to achieve the purposes described above. Vimeo’s privacy policy can be found here: https://vimeo.com/privacy. Google’s privacy policy applies to YouTube: https://policies.google.com/privacy. Further information on the handling of user data can be found in the Wistia data protection declaration at https://wistia.com/privacy.

Cookies may be created by video integration; please refer to the “Cookies” section for further details.

Service provider:

YouTube videos: Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland

Vimeo videos: Vimeo Inc., 555 West 18th Street New York, New York 10011, USA

Data transfer to third countries:

YouTube (Google LLC), 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA

Vimeo Inc., 555 West 18th Street New York, New York 10011, USA

Wistia Inc., 17 Tudor Street, Cambridge, Massachusetts 02139, USA

 

Google Maps

Collected data: Using Google Maps, information about your use of this website (date and time of your visit to the relevant website, your IP address, etc.) may be transmitted to and stored by Google on a server in the United States. You can find more information on the scope and use of the data by Google in Google’s data protection declaration at https://policies.google.com/privacy.

Purpose of data processing: On our website, we use the function for embedding Google Maps from Google Inc. This function enables the visual display of geographical information and interactive maps.

Legal basis and storage period: The use of this service is based on justified interests (Art. 6 para. 1 lit. f GDPR). It is in our legitimate interest to achieve the purposes described above. If you do not agree with this processing, you can disable this function by deactivating the JavaScript. However, we would like to point out that if you do this, not all the functions of this website may be available to you to their full extent, for example interactive map display.

Service provider:

Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland

Data transfer to third countries:    

Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA

 

2.4 Disable/enable web analysis cookie (opt-out cookie)

If you do not agree with the storage and evaluation of the data from your visit mentioned under 2.3 “Google Analytics reach analysis”, then you can object to the subsequent storage and use at any time by mouse click. In this case, an “opt-out cookie” will be stored in your browser, which means that Google will not collect any session data. Please note that the complete deletion of your cookies means that the opt-out cookie will also be deleted and may have to be activated again by you.

 

2.5 Use of the Facebook fan page

Capita Europe operates a fan page at facebook.com/CapitaEurope. Capita Europe does not use the fan page to carry out any further data processing in addition to the basic functions. Please be advised that Facebook may undertake further processing of personal data (e.g. age, gender, occupation). Please note that Facebook Ireland Limited may use tracking tools as well as cookies, regardless of the use of the fan page by Capita Europe. For more information, please see the Facebook Privacy Policy at https://www.facebook.com/policy.php

 

3. Rights of affected persons

3.1 Revocation of consent

You can revoke any consent given to the processing of your personal data at any time with effect for the future. Please note that the revocation has no effect on the legality of the previous data processing and that it does not extend to such data processing for which a legal reason exists and which may therefore be carried out even without your consent.

 

3.2 Further rights of persons affected

In addition, according to Articles 15 to 21 and 77 of the EU General Data Protection Regulation (GDPR), you are entitled to the following rights of affected persons if the legal requirements are met:

 

3.3 Information

You can at any time request us to inform you as to which of your personal data we process and how, and to provide a copy of your stored personal data (Art. 15 GDPR). 

 

3.4 Correction

You can request the correction of incorrect personal data and the completion of incomplete personal data (Art. 16 GDPR).

 

3.5. Deletion

To delete your personal data: Please note that data which we require for the execution and processing of contracts and for the assertion, exercise and defence of legal claims as well as data for which we have legal, regulatory or contractual retention obligations are excluded from deletion (Art. 17 GDPR). 

 

3.6. Restricting processing

In certain circumstances, you may request that processing be restricted, e.g. if you believe that your data is incorrect, that the processing is unlawful or if you have objected to the data processing. This means that your data may only be processed to a very limited extent without your consent, e.g. to assert, exercise and defend legal claims or to protect the rights of other natural and legal persons (Art. 18 GDPR). 

 

3.7 Objection to data processing

You have the possibility to object to data processing for direct advertising purposes at any time. In addition, if there are special reasons, you may at any time object to the processing of data on the basis of a legitimate interest (Art. 21 GDPR). 

 

3.8. Data transferability

You have the right to receive the data that you have provided to us and which we process on the basis of your consent or to fulfil the contract, in a common, machine-readable format and to request direct transmission of this data to third parties within the scope of what is technically feasible (Art. 20 GDPR).

 

3.9 The right to file a legal complaint with a supervisory authority

For example, if you believe that our data processing is illegal or that we have not granted the rights described above to the necessary extent, you have the right to file a complaint with the competent data protection supervisory authority (Art. 15 para. 1 lit. f, 77 GDPR).

 

4. International data transfer

We process or use the above-mentioned personal data exclusively in the European Union (EU), the European Economic Area (EEA) and Switzerland. Exceptions for third-party providers are noted in the appropriate places.

 

5 Data protection inquiries

Capita Customer Services (Germany) GmbH
Kommandantenstrasse 22
D - 10969 Berlin
mailto:datenschutz@capita-europe.com

 

Data protection officer
Mr Eberhard Häcker
capita@team-datenschutz.de

 

6. Changes

The rapid development of the Internet makes adjustments to our data protection declaration necessary from time to time.

Date of last revision: 18 August 2020

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