Outcome based model (transformationales outsourcing)
With this model, we invest with you in fundamental changes that completely rethink your customer service, rebuild it, make it more economical and your customers more satisfied – significantly. We take over your complete customer management for at least five years, usually with the entire IT infrastructure relating to customer service.
Together with you, we improve processes in the long term, we streamline structures, simplify processes and establish digital technologies and communication channels. In this way, we not only optimise your customer service, but also transform it comprehensively. We make it future-proof and consistently align it to the expectations and needs of your customers. The risks are ours alone: we commit to achieving certain goals – such as the extent to which we increase customer satisfaction. As a client, you simply pay a fixed price per customer and month. This model is particularly suitable for large companies with a lot of customers and a correspondingly extensive customer service.