In a market that is changing at rapid pace, with an ever-growing number of communication channels many companies are faced with the issue of how best to make contact with their customers. Outsourcing, in-sourcing, near-shoring or, even better, completely operating independently? We have the answers. Together with you we find optimal, cost-efficient solutions for sustainable management of your customer communication.

Outsourcing

With the expertise, skills, process and technologies from more than 30 years experience our contact centres are equipped to deal with every request and challenge. All this is at your disposal, far more cost-effective and efficient than any company’s own in-house service. If your requirements change, the scope of the services which we provide for you can too and in turn so can the costs, which we invoice directly to you. You profit from our flexibility and at the same time can trust in a team of specialists which genuinely represents your company. From complaint hotlines to sales services through to the dunning process – we take over all services that you want to hand over. With the result that you can devote yourself 100 per cent to your core business again. You reduce your costs and can use resources more specifically, whilst at the same as ensuring an ultra-professional contact management which enables you to increase levels of customer satisfaction.

In-sourcing

Outsourcing is not always the best possible option, for example, if you have rented premises suitable for your in-house service and are tied into a long contract. Our solution is easy, we come to you. We bring our extensive expertise and our innovative technologies to you in-house. Even if you have already outsourced individual services elsewhere, we are flexible. If necessary we work together in partnership with other teams.

Right-shore

We find the right services for each of your requirements, performed by the right people at the right place. Depending on the task we combine teams and services across many locations for an individual combination customised for you.