Capita is responsible for the entire 'Customer Journey' for some of the largest companies in Europe; delivering the targeted support and management of all contacts between the customer and the company, brand, product or service. We develop customised approaches for all communication channels, allowing you to adapt rapidly to changing customer contact within a digital world.

We owe our success to our personal approach when dealing with our customers: we listen in order to truly understand your needs and the needs of your customers, we understand your market, we know our business, and we think holistically, rather than in the short-term.

We are specialists in the field of digital transformation; we support you in transforming your business processes to meet the requirements of a modern, digitalised world.

We do what we do best – inspire, retain and care for your customers in the best possible way so that you can focus on what you do best.

We know your market

We have been operating for decades for leading companies. Therefore, we know what your customers expect ...Read more

Transformational partnerships

We take on board not only some tasks that you wish to outsource, but also your entire customer management upon request ...Read more

The right people in the right place

In Germany, Switzerland and Poland we have 7650 people working ...Read more

Insight-based innovation

We can provide you with the ability to increase customer satisfaction – without you even having to outsource to us ...Read more