Everything you need for a strong relationship
In today’s fiercely competitive markets with increasing digitalisation it is necessary to attract attention - but never at the expense of your brand. We know how to genuinely represent your brand in interactions with customers and interested parties: Our staff are the key to your success – as experienced customer relations managers they nurture a great relationship with your customers and make sure that they remain connected in the long-term, ideally for the entire length of the customer life cycle.
Our staff are people with outstanding abilities who we extensively train and educate further. As communication experts they are specialised in recognising potential and putting it to use. In addition to first-class customer service, we also generate significant turnover for you through cross- and up-selling – virtually alongside daily business.
We also leverage the latest technologies, such as the use of language tools to automatically record customer feedback, measure customer expenditure, create more efficient contact, and to continue improving the satisfaction of your customers.
We nurture the contact with your customers, provide a quick, reliable and customer-centric service to ensure a high level of satisfaction and reinforce the bond with your company. In addition to conventional customer service and order hotlines, we deal with invoice enquiries, take over your complaints management and, naturally, can also be contacted by e-mail, chat and via all social media channels by your customers.
There are always products which require specific expert support. We provide first level support (helpdesk), second level support, and even third level support (specialists) to solve the problems of your customers in a quickly and friendly way, with the required level of skill.
We use all channels for communication with your customers, from conventional telephone contact to e-mails, chat, web content management and social media. As a leader in innovation in this sector we specifically focus on digital communication.