In the past decade, the tourism industry has undergone enormous changes and with it, so has customer contact. Today, customers can book their travel on the Internet by themselves; they are are well informed, price-conscious and can choose from an almost infinite supply of offers.

In this highly competitive market it is important to reduce costs and yet still offer your customers a high quality of service: In these times of great freedom of choice, customer satisfaction and high brand recognition can make all the difference.

We will give your customer service that little bit extra and help you to stand out from your competitors. Through the booking process, help desks, email support, chat, social communication and follow-up activities, we ensure that you stay in touch – across all channels and with consistently satisfied customers throughout.