Customer Experience is and will remain at the heart of everything we do, we want to deliver better outcomes for our customers. With the same core ethos, we want to bring digital transformation to our customers in the form of “Digital as a Service”.
RONAK PATEL, Transformation Director
The digital innovations of the last 15 years have led to a new customer expectation of immediate access to high-quality services around the clock and the ability to use extended self-service options. In view of this continuing trend, we have outlined a clear vision for a new dimension in "Digital Business Process Outsourcing" (D-BPO) or "Digital Assisted Transformation" (D-AT). I invite you to learn more about our vision and Capita's new digital experience ecosystem here and in this (German-language) [INTRE article].
Leading in Digital Transformations
Capita Europe has created an industry leading eco-system of capabilities enhancing the ‘Transactional’ business models with ‘Digital Transformation’, creating the Digital Experience Enabling Platform (DEEP). The platform brings together the capabilities to deliver digital business using core innovative technologies, implemented by our consultant with wide ranging experience of digital transformation.
The DEEP creates a new horizon for digital transformation moving from the traditional model of People, Processes and Technology to the Customer Experienced world of a Digitally Enhanced Workforce, DEEP Capabilities and creating Better Business Outcomes.
Capita’s Digital Experience Enabling Platform (DEEP)
Using our proven digital methodology, we have created “Digital as a Service” an eco-system of capabilities that integrates our best practice digital principles with value driven customer insights to enable a deep understanding of our customer experiences.