We are one of the leading European outsourcing companies for customer management and digitalisation. We assume the customer service, care, further development and realisation of sustainable customer relationships for well-known companies. We develop efficient processes and pioneering customer management solutions for a variety of industries, which we successfully implement for you with our around 63,000 employees.

We look at your customer relationships holistically, and support these from the initial contact up to customer renewal for the entire customer-lifetime. We use all channels – from telephone contact to web chats to social media. As a leader in innovation, we are also driving ahead the transition to digital communications processes if this makes sense for you and for your customers.

Capita offers pioneering customer management in a modern world.


Facts and Figures

Capita is one of the leading European outsourcing service providers and, in addition to classic customer management, it also...Read more


In 2014 and 2015 Capita, the UK's leading outsourcing specialist, acquired three successful individual brands in the German ...Read more

Culture and values

One connecting thought underlies our basic values at Capita: our distinctive 'can do' attitude.Read more


Our management is responsible for the strategic direction and development of Capita in Germany and Switzerland. Management...Read more

Our locations

We offer innovative customer management solutions that are perfectly tailored to your needs. What makes us truly stand out is our...Read more