Your partner for pioneering customer management and digitalisation
We are one of the leading European outsourcing companies for customer management and digitalisation. We assume the customer service, care, further development and realisation of sustainable customer relationships for well-known companies. We develop efficient processes and pioneering customer management solutions for a variety of industries, which we successfully implement for you with our around 63,000 employees.
We look at your customer relationships holistically, and support these from the initial contact up to customer renewal for the entire customer-lifetime. We use all channels – from telephone contact to web chats to social media. As a leader in innovation, we are also driving ahead the transition to digital communications processes if this makes sense for you and for your customers.
Capita offers pioneering customer management in a modern world.